In a move to further improve customer service, Wacker Neuson is in the process of expanding its West Rand premises. Once construction of the new building on the property adjacent to head office has been completed, the company can look forward to a lot more space. “In addition to a larger workshop, the new premises will also enable us to increase our stock holding of parts and spares for even faster turnaround times,” says Wacker Neuson service manager, Jack McKechnie.
Irrespective of how good the quality of a product, its reliability is to a large extent determined by the quality of the service that supports it, says Wacker Neuson service manager, Jack McKechnie. “A number of important criteria are fundamental to quality service; technicians must be skilled and well-trained, they must use the right tools and moreover, they must perform the service or repair as quickly and as efficiently as possible to keep customer downtime to the absolute minimum.”