Atlas Copco’s consolidation boosts customer service in KwaZulu-Natal

Atlas Copco Compressor Technique

The move, which is in line with Atlas Copco’s trend to consolidate, makes sound business sense when considering the synergies and costs shared between the three businesses.

Atlas Copco Compressor Technique says the recent relocation of its service division (CTS) from Pinetown to Durban to join Rand Air and Atlas Copco Industrial Technique under one roof will add value to customer service in the Kwazulu-Natal region of South Africa.

“The move, which is in line with Atlas Copco’s trend to consolidate, makes sound business and financial sense when considering the synergies and costs shared between the three businesses – CTS, our sister company, Rand Air and Atlas Copco’s industrial tool business area,” says Wayne Jacobs, business line manager, Atlas Copco Compressor Technique Service division.

“As the majority of our customers are located in Durban, the expedient move to the new more centrally located Isipingo offices facilitates our access to customers and makes it easier for customers in the KZN metro to reach us,” adds Jacobs.

According to Max Larue, Atlas Copco CTS Durban branch manager, the move is beneficial to all three businesses. “From a rental perspective, we are sharing costs such as rent, water and lights, security, to mention a few. From a business perspective, it is generating new business.”

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